Change requests that start with the full project history.

Lab0's Change Request Agent handles the work that arrives after go-live: a new automation, a platform change, another integration. It traces each request to the scope, requirements, configurations, dependencies, and approvals it touches, then updates the delivery plan.

Book a discovery callBuilt for post-go-live and managed-service teams
Requests after go-live
CIO email
“Add IT approval for orders above the new threshold”
Service ticket
“Connect the Workday leaver process”
Steering note
“Extend the rollout to the APAC entity”
Impact record
Original requirement located
Affected configurations listed
Linked tests identified
Approval routed to the owner
Illustrative change requests and the impact record they become.

Context that survives go-live.

Impact before effort

Each request is traced to the requirements, configurations, and dependencies it touches before anyone estimates it.

Approvals with history

The original decision and its approver are visible, so a change is weighed against why the system works the way it does.

Plan and tests updated

Accepted changes flow into the delivery plan, and the tests covering affected configuration are flagged to re-run.

From a request to a released change.

The agent reuses the record built during implementation, which is usually the context that has gone missing by the time a change arrives.

  1. Trace

    The request is matched to the requirements, decisions, and configurations it affects.

  2. Approve

    Scope, impact, and dependencies go to the named owner for approval.

  3. Deliver

    Approved changes move through configuration and testing with the same evidence trail as the original build.

Change, tracedReleased
Change requested
Impact traced to requirements
Owner approves scope
Configured and retested
Illustrative trace from a change request to a released change.

Nothing changes without an owner.

Post-go-live changes land on systems people depend on, so the bar stays where it was at launch.

Approval before build

Scope and impact go to the owner before any configuration work starts.

Original decisions visible

Every change is reviewed next to the requirement and decision it modifies.

Same evidence standard

Changes are configured, staged, and tested the same way as the original implementation.

Change Request Agent, common questions

What is a Change Request Agent?
A Change Request Agent handles changes requested after go-live. It traces each request to the scope, requirements, configurations, dependencies, and approvals it affects, and updates the delivery plan once the change is approved.
Why does change after go-live need its own agent?
Implementations rarely end at go-live. Clients ask for new automations, platform changes, and integrations, and that is when project context is most fragmented. The agent keeps each change connected to the original record.
How does it assess impact?
Requirements, configurations, tests, and decisions stay linked throughout implementation. The agent follows those links from the requested change to everything it touches.
Who approves a change?
The named owner of the affected scope. The agent prepares the impact and routes it; people approve scope before build work starts.

Bring your change backlog.

We will look at how changes arrive today and tell you quickly whether the agent fits your post-go-live work.